Privacy policy
Last updated: 28 August 2026
Original version in French: politique de confidentialité. If the versions differ, the French one prevails.
Responia is a telephone and WhatsApp reception service assisted by artificial intelligence, provided by RESPONIA SASU (130 803 380 RCS Lyon) on behalf of client businesses. This page explains what data is processed, why, and what your rights are.
Who is the data controller
Depending on the case, two roles exist side by side:
- When you call or write to a Responia number of a client business (for example a hotel or a medical practice), that business is the controller of your data; Responia acts as a technical processor on its behalf.
- When you visit this website or contact us directly, RESPONIA SASU is the controller.
What data, and why
| Data | Purpose | Legal basis |
|---|---|---|
| Content of a call or a message (audio, transcribed text) | Understanding the request, answering it, offering an appointment | Performance of the service requested by the caller |
| Phone number | Identifying the conversation, answering, sending a confirmation | Performance of the service |
| Record of the exchange (written summary) | Passed to the client business for follow up | Legitimate interest of the client in providing its service |
| Name, email (website contact form) | Answering a commercial request | Consent |
Responia collects and keeps no data beyond what is needed to provide the requested service and to let the client business follow up on its relationship with its own customers.
Where this data goes
Processing relies on technical subprocessors, each limited to its function:
- Twilio Inc. (United States): routes the call or text message
- Meta Platforms, Inc.: routes WhatsApp messages
- Google LLC: processes voice and text to generate an answer (Gemini)
These transfers outside the European Union rely on the European Commission's standard contractual clauses or an equivalent mechanism offered by each provider. No data is sold, used for advertising, or used to train an artificial intelligence model.
How long
The content of a call or a message is kept for as long as needed to provide the service and for the client business to follow up, then deleted or anonymised. For the exact period that applies to a given business, send your request to that business or to us, and we will point you in the right direction.
Data from the website contact form (name, email or phone, message) is kept for 3 years from the last exchange, the period recommended by the CNIL for commercial contact, then deleted.
Cookies and audience measurement
This website (responia.ai) sets no cookies and uses no audience measurement or advertising tools.
Artificial intelligence
Every call or conversation handled by Responia states, from the first exchange, that it is an artificial intelligence and not a person, in accordance with article 50 of the European regulation on artificial intelligence (AI Act). Human intervention remains possible at the caller's request, depending on the configuration chosen by the client business.
Your rights
Under the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, restrict and object to the processing of your data. To exercise these rights, write to [email protected] giving the date and the number used for the call or message concerned. You can also lodge a complaint with the CNIL (cnil.fr), the French supervisory authority.
Responia · RESPONIA SASU · 130 803 380 RCS Lyon · 63 montée de l'Observance, 69009 Lyon, France